We’re sorry that you experienced issues with Cronofy services as a result of this incident.
The reason for this outage was due to EC2/ASG issues within the AWS eu-central-1 region. This meant nodes were not able to spin up to handle an increase in traffic. Eventually, all resources were consumed causing unresponsiveness and 5xx errors. Normal service was restored when Amazon managed to resolve the issue.
Cronofy has conducted a full postmortem and identified remediation steps. These include improving monitoring of the Cronofy infrastructure and additional infrastructure to fallback to in the event of a reoccurrence.
Please contact our support team with any further queries at email@example.com.
Karl Bagci, Head of Operations