All Systems Operational

Scheduler Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Background Processing Operational
90 days ago
100.0 % uptime
Today
Developer Dashboard Operational
90 days ago
100.0 % uptime
Today
Major Calendar Providers Operational
Apple Operational
Google Operational
Microsoft 365 Operational
Outlook.com Operational
Conferencing Services Operational
GoTo Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Resolved - We've now worked around the API error such that our Outlook.com calendar sync performance is no longer affected, and we are therefore marking this incident as resolved. The previous caveat around having an outdated view of affected users' secondary calendars no longer applies, due to an extra mitigation put in place yesterday and confirmed with successful Telemetry results overnight.
Jun 17, 13:45 UTC
Update - We have seen no noticeable change in Microsoft's API behaviour, with a similar error rate being seen all week.

The situation remains the same; Due to our mitigations, calendar sync is working for all users, and the only issue affecting users as a result of this incident in practice is as previously mentioned:

- We are unable to pick up changes to affected users' calendar lists and may have an outdated view of secondary calendars as a result.

Jun 5, 09:48 UTC
Update - We've deployed a mitigation which allows for users connecting Outlook.com accounts for the first time (or who had connected for the first time earlier during this incident) to begin syncing successfully.

We've still not seen acknowledgement or action from Microsoft of the underlying issue.

Due to our mitigations, calendar sync is working for all users, and the only issue affecting users as a result of this incident in practice is as previously mentioned:

- We are unable to pick up changes to affected users' calendar lists and may have an outdated view of secondary calendars as a result.

Jun 3, 16:37 UTC
Update - There has been no significant change in behaviour seen on Microsoft's API, but we are testing a change to our calendar listing mechanism which may allow us to completely work around Microsoft's erroring behaviour, which would resolve this issue completely.

We will update as we have progress, for now the scenario is the same as the previous update:

- Calendar event syncing is working for Outlook.com calendars we were previously aware of.
- We are unable to pick up changes to affected users' calendar lists and may have an outdated view of secondary calendars as a result.
- Users connecting Outlook.com calendar accounts to Cronofy for the first time may have issues getting successfully connected.

Jun 3, 09:07 UTC
Update - Our workaround has been successful, and has allowed calendar sync to resume for the affected users.

We continue to observe the elevated error rate on Microsoft's API, and will not be able to fully resolve the issue until this underlying cause is fixed.

During this time:
We are unable to pick up changes to affected users' calendar lists and may have an outdated view of secondary calendars as a result.
Users connecting Outlook.com calendar accounts to Cronofy for the first time may have issues getting successfully connected.

While Microsoft hasn't acknowledged the issue yet, this has been raised by other integrators, for example:
https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al
https://github.com/microsoftgraph/microsoft-graph-explorer-v4/issues/3861

We will continue to monitor, and shall update when there are notable changes or at least by 9AM UTC tomorrow, June 3rd.

Jun 2, 17:12 UTC
Monitoring - We've now fully rolled out our workaround and are monitoring the results as we work through our backlog of earlier failures.

Since we observed errors specifically when attempting to list calendars, as a temporary measure we are allowing the rest of the sync process to continue based on our latest copy of the user's calendar list. This allows calendar event data to resume syncing and avoids us having stale availability information for the affected users.

This is not a full resolution since it does mean that if affected users create or edit secondary calendars, we won't pick up the newly added calendars or new calendar names.

Jun 2, 15:42 UTC
Identified - We've found that we are seeing errors only from a particular API call which we use to list calendars, and have seen success with a limited rollout of a workaround that allows the rest of the sync process to continue. We are watching its progress and increasing our confidence in order to roll this out further.
Jun 2, 15:04 UTC
Update - We've found that approximately one third of Outlook.com calendars are being affected. We do not believe a change our side has caused the elevated errors, but nor has Microsoft acknowledged an incident on their side.

We are continuing to investigate the affected cohort, and which API calls are affected, in case there is any workaround we can implement on our side.

Jun 2, 12:33 UTC
Investigating - We've identified that a cohort of Outlook.com profiles are seeing an increased error rate when we communicate with Microsoft's APIs, causing sync failures for those affected.

We're investigating the root cause and will update this incident as we understand more.

Jun 2, 11:59 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - Google API calls began to error at abnormally high rates from 17:49 UTC.
Upon investigation, we did not find a common factor or pattern behind the failures but kept investigating and engages some fallback mechanisms to keep the platform stable.

We began to find other reports of Google API issues, ultimately having this confirmed by Google:
- Google Workspace incident: https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L
- Google Cloud incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4

We continued to monitor the system and confirmed that calendars were still syncing, albeit with occasional delays when syncs failed and had to be retried.

At 18:48 UTC, API errors dropped drastically and returned to normal operational levels.

We kept monitoring until we saw Google report the issue was resolved at 19:53 UTC.

Jun 12, 20:02 UTC
Update - We continue to see healthy syncs with Google.
However the Google incident remains open, citing that some areas have recovered but a full mitigation has not taken place yet. We are leaving this incident open to reflect that disruption may still be possible until Google confirm the issue is fully mitigated or resolved.

Google Cloud incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4

Jun 12, 19:30 UTC
Monitoring - Google API calls have recovered and most are now succeeding. We are continuing to monitor the system to ensure this pattern continues.
This issue is due to the following Google incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4

Jun 12, 18:58 UTC
Identified - Google errors are remaining elevated. We have seen reports of other services also encountering issues with Google APIs and believe this to be related. We are continuing to investigate and monitor our services to be sure. We will update in ~30 minutes time if nothing substantial changes.
Jun 12, 18:46 UTC
Update - Since 17:49 UTC we are receiving a greatly increased rate of API errors from Google. Many syncs are completing after retrying but customers may observe events taking slightly longer to appear in their calendars.
Jun 12, 18:23 UTC
Investigating - We are seeing an elevated number of errors from Google and we are investigating
Jun 12, 18:07 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.